# Returns

We think life should be an adventure, but returning your shoes shouldn't be! We've made it easy.

## Returns within the continental United States

- Visit the **[RETURN PORTAL](https://jborderassistance.vidagroup.com/ "https://linkprotect.cudasvc.com/url?a=http%3a%2f%2fjborderassistance.vidagroup.com%2f&c=E,1,AYHAazkj8KLzVjiz7f6IfIxJUma0ucy19UnDtLqa1yBzhKLPRCtCpIOfD86MBBinnCgxJs10x1zYB-DskwvDuzPZ97e_5-3WK9Wm0h6JQ6kxR6_VZE1rvSQ,&typo=1")**. (You will need your order number and email address associated with your order).

- Jambu & Co. shoes may be returned for a refund within 35 days of the shipment date.
- Shoes must be unworn and in the same condition you received them in, and in their original packaging.
- All shoes tagged FINAL SALE cannot be returned.
- Gift cards are non-refundable.

- Exchanges: At this time, we cannot offer exchanges for your returned merchandise. We suggest you return the unwanted item(s) following the return process and place a new order for the replacement merchandise.
- Once you locate your order, print out a UPS return shipping label. Please note that the original shipping fees will not be refunded.
- If you suspect your shoes are defective, please call customer service at [1-800-353-3208](tel:1-800-353-3208) and they will assist you.
- Please allow 2-5 days for your return to be processed once we receive the merchandise in our warehouse. We will notify you via email when your return has been processed.
- Only shoes purchased on [Jambu.com](/content/site-root.html) should be returned to our return center.
- Returns being sent from Alaska, Hawaii, and military bases are not eligible for the pre-paid return label.

## International Returns

- We are sorry, we do not accept returns for orders shipping to countries other than the United States.

Final Sale Items

Any product that has a sale price ending in .99 is a FINAL SALE and NON-REFUNDABLE.

For more information [Click Here.](/content/pages/returns-exchanges "Returns & Exchanges"/index.html)

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